Showing posts with label consumer. Show all posts
Showing posts with label consumer. Show all posts

Wednesday, August 20, 2014

Retail therapy - is not a therapy - it's a disease in itself that needs to be cured

Indulge in retail therapy today – said the day’s horoscope. This line caught my attention.
What does this mean? Is it possible to “indulge” in a “therapy”? So I looked up the dictionary to understand the meanings of these two words.
Therapy means treatment of physical, mental or social disorders or disease
To indulge means to satisfy a desire or to allow someone to have what one wants. To indulge also means to pamper or to spoil. The latter is the more popular among all usages of the term.
Going by the above, if someone wants to indulge, the chances are that therapy may be needed to stop him / her from indulgence.
In the last few years, this term “retail therapy” has been quite popular. It is promoted as a “stress buster”. So what is retail therapy?
Wikipedia defines “retail therapy” as under:
Retail therapy is shopping with the primary purpose of improving the buyer's mood or disposition. Often seen in people during periods of depression or transition, it is normally a short-lived habit. Items purchased during periods of retail therapy are sometimes referred to as "comfort buys".
Retail therapy was first used as a term in the 1980s with the first reference being this sentence in the Chicago Tribune of Christmas Eve 1986: "We've become a nation measuring out our lives in shopping bags and nursing our psychic ills through retail therapy."
To put it another way, it is a way to indulge oneself into the act of shopping without feeling guilty about it. Or it is a way of separating one from one’s money minus the guilt associated with it, till the credit card company sends the bill.
We all indulge in shopping once in a while, but to use it to lift one’s mood – well, think about it. I read some of the usages of the phrase on the Internet, and was shocked. Here are a few samples:
·      My boyfriend dumped me. I went for retail therapy and felt better.
·      I failed in the college exam. I need some retail therapy.
·      Nothing beats spending money to forget about your troubles.
Beats me, at least.
All these examples are about curing the symptom called “bad mood” and not curing the problem – not even addressing the real problem. This is not a great insight – this is as clear as the sunshine.
Retail therapy, in my understanding, is a term coined by some smart marketers to keep their cash registers clinking. As mentioned earlier, it is a way to make consumers spend more without feeling guilty about it.
This is not to suggest that you should not spend. It is your money, after all. Spend your money the way you want. If you want to splurge, nobody should stop you. However, just be honest to yourself. Call is splurging, call it indulgence, call it spending, call it by any such name; just don’t give it the name of therapy to fool yourself and everybody around you.
This could turn out to be a trap and the pains would be felt later – sometime much later, either when the bills come or when the retirement corpus is insufficient.
Retail therapy is not a therapy. It's a disease in itself that needs therapy.
Happy shopping this festive season!
-       Amit Trivedi 

Tuesday, February 8, 2011

Thanks MNP, you’ve made me an important customer

Thanks MNP (Mobile Number Portability). You’ve made me an important customer for Airtel, the mobile service provider. The mobile phone service that I used had been giving me problems of call drops and loss of signal very regularly. The complaints were never resolved – there were only promises to resolve the complaints. Few months back, I had also promised them that they had time till MNP becomes reality. If they do not improve by then, I would switch over to some other operator. Probably the operator thought my promises are also like theirs, or those of the politicians of removing poverty, making Mumbai clean, clearing slums, removing corruption, etc.
Well, I stood by my promise and have already got portability code. The moment my mobile operator got the information of that, I have started getting calls asking for the reasons and if they can do something. The caller also offered me waiver of one month rental since I have been through the pain. (This is offered only for prospective rentals – bait for extending my stay for at least 90 days. I have to request change of operator within 15 days of getting the portability code, else it expires and then I have to stay with the same operator for at least 90 days.) What a pity!
Well, I have got another promise from the operator that my problem of call drops will be resolved and that technical team will get in touch with me. Surprisingly, they did get in touch! And that too, on the same day! But, the technical staff asked me if my complaint was resolved. 
Well, all service providers of India, the consumer wants service at reasonable price and not just discounts with unreasonable service.
There is a twist to this story. I also called up the toll free number of another service provider to get an idea (pun intended). There have been 3 to 4 interactions and each time the amount asked for has changed. Each interaction springs up a new (and negative) surprise. I am not sure if there would be many other surprises after one signs up. What an idea, Sir jee!
All said and done, what I get in the end is a different story, but I had the 15 seconds of pleasure where I was told that I am an important customer! Wow, how much I loved it! At least the mobile phone service provider provided excellent lip service.